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[FAQ] [Registration] The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure

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c0nnex
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[FAQ] [Registration] The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure

Post by c0nnex » 11 Aug 2015, 22:31

if you try to request a trial license or try to activate your registration and you get the following error
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
This happens because your system/proxy/firewall/antivirus does not allow SSL-Connections to "update.spadnext.net".
Also make sure your Systemtime is correct.

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c0nnex
Site Admin
Posts: 5469
Joined: 10 Mar 2015, 21:52
Location: Munich, Germany
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Status: Offline

Re: [FAQ] [Registration] The underlying connection was closed: Could not establish trust relationship for the SSL/TLS se

Post by c0nnex » 21 Jan 2022, 03:00

Possible Problems:
* SPAD.neXt Services are blocked by your Provider
Open https://update.spadnext.net/checkpage.html in your browser and check if you get any error messages. The Page you get should simply say "Works"

* Microsoft Edge Problems
There is a known Problem to activate licenses/request trial keys/access online services, if Microsoft Edge is your default browser. Currently the reason for this behaviour is unknown.
The only workaround known is to make e.g. Chrome/Firefox your default browser.

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